How to enter the correct delivery address?

To make sure your order gets to you as quickly as possible

• Enter correct home address, do not enter a postal address
• Enter correct postal code and if necessary, apartment number
• Use language supported by postal service in your country

If the address is not correct, we cannot guarantee delivery.

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What payment methods do you offer?

Qualexi offers several payment options.

Payment card:

• Visa
• MasterCard
• Maestro
• American Express
• Shop Pay
• Union Pay

Google Pay a Apple Pay:

• Allowing to pay with just one click

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How do I cancel an order?

You can cancel your order within 2 hours of payment as long as it is still in paid status.

If 2 hours have passed and the order has moved to confirmed or shipped status, it cannot be cancelled.

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I entered the wrong address or contact! What should I do?

You can change this information within 2 hours of paying for your order as long as it is in a paid status.

To edit order information, contact our support by mail with changed personal information

• name and surname of the addressee
• address (except country)
• telephone number
• e-mail address

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How to refund my money?

All refund requests are processed in accordance with our Refund Policy. To initiate a refund, please refer to our refund policy page for detailed instructions on how to submit a refund request.

When will my order be shipped?

Your order will be shipped as soon as possible. In most cases, we strive to dispatch orders promptly. However, in the event of any unforeseen complications, such as high demand or logistical challenges, your order may take up to 11-15 days to be shipped.

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My order has not been delivered yet! What should I do?

If 90 days* have passed since your purchase and the goods have not yet been delivered, you can contact us for a refund.

*Delivery times may vary from country to country

Please note that requests for refunds may be rejected if more than 89 days* have passed since your order was placed and the warranty period has expired.

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I received the wrong order

Contact our support team. Describe the problem with the goods received and include a photo of the postal packaging and all orders received.

In some cases, the support agent may ask you for additional evidence, such as a video of the package being unpacked.

Where is my order?

You can find the location of your shipment in the email with tracking information. Such mail is sent to you when the order is transferred to the shipping company.

Online payments

Payments in our store are secured by 3D technology for online payment safety.

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How the 3DS works

• You enter your bank card details to pay for your order: number, validity, security code from the other side of the card (CVV2/CVC2).
• The page of your bank will open to enter the 3D code.
• The page of your bank will open to enter the 3D code. You enter this code, then only the payment for the order leaves your account.

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How 3D works during purchases on Qualexi

• We cannot guarantee that a 3D code will need to be entered at every checkout - this process is technically complex and depends on a number of factors.
  
• It is not possible to turn off the code request, as additional confirmation may be requested not only by Qualexi, but also by the bank, payment gateway or other participants in the checkout process.